Outline of the Session
Effective communication skills are essential for all dental professionals and significantly impact on patient outcomes including management of dental fear and patient satisfaction. Within special care dentistry there are of course additional communication challenges and enhanced skills are required to truly deliver patient centred care, to effectively interact with the interdisciplinary team and importantly how to look at our own emotions when delivering bad news, working with care givers in order to prevent professional burn-out. This fascinating and unique communication track, delivered in three sessions over two days, will help better understand how the multifaceted communication process works in order to assure that the messages we send are offered and received appropriately.
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